Frequently Asked Questions
Getting Started
What is Shared is Better?
Shared is Better is a community platform that helps people share resources, organize events, and connect with others who have similar interests. Our platform promotes sustainable living through resource sharing and community building.
How do I get started?
Getting started is easy:
- Sign up with your email address
- Verify your email to activate your account
- Complete your profile with your interests
- Join or create communities that match your interests
Communities
How do I join a community?
Browse available communities and click "Join Community". Some communities require admin approval - you'll be notified once your request is approved. You can view your pending requests in your dashboard.
Can I create my own community?
Community creation is a core feature of Shared is Better, but it is not yet available to all users. We are gradually rolling out this feature.
As a community creator, you'll automatically become an admin with the ability to:
- Approve new member requests
- Moderate community content
- Customize community settings
- Appoint additional administrators
If you are interested in starting a new community, please check back soon or contact support for early access.
Sharing Resources
How do I share items or resources?
Within your communities, you can:
- Create posts to offer items you want to share
- Request items you need
- Add up to 5 images per post
- Mark items as available or taken
- Share posts across multiple communities
How do events work?
Communities can organize events for members:
- Create one-time or recurring events
- Set capacity limits and RSVP requirements
- Manage attendee lists
- Send updates to registered participants
Communication
How do I communicate with other members?
Our platform offers several ways to communicate:
- Direct messages with community members
- Community wall posts for general discussions
- Comments on posts and events
- Real-time notifications for interactions
Safety & Support
Is this service free?
Yes, Shared is Better is completely free to use for all users. There are no signup fees, and no charges for joining communities.
If your community receives sponsorship or advertising support, a small percentage is retained to support platform development:
- 4.9% for NGOs and local community fundraisers
- 6.9% for business and commercial events
Note: Community creation is not yet rolled out for everyone. If you are interested in starting a new community, please check back soon or contact support for early access.
How do you handle safety and moderation?
We take community safety seriously:
- Community admins moderate content and members
- Members can report inappropriate content
- Email verification required for all accounts
- Privacy settings to control your visibility
How can I get help?
If you need assistance:
- Contact community admins for community-specific issues
- Email us at [email protected] for general help
- Use the report feature for content concerns
- Check our help documentation for guides
Can I block another user?
Shared is Better is an open, transparent platform. We do not offer user blocking. If you're having issues with another member, please contact your community admin or use the report feature. Our platform believes in community-driven moderation and respectful interaction for all members.