Frequently Asked Questions
Everything you need to know about SharedIsBetter and how to make the most of your community experience.
🚀 Getting Started
How do I create an account?
Click "Get Started" on our homepage and fill out the registration form. You'll need to verify your email address before you can start using the platform. Make sure to complete your profile with a photo and description to help neighbors get to know you!
What should I include in my profile?
Add a friendly profile photo, write a brief "about me" section, list your passionate causes, and mention any current projects you're working on. This helps community members connect with you and builds trust for sharing resources.
Is SharedIsBetter free to use?
Yes! SharedIsBetter is completely free for community members. Our platform is supported by local businesses who believe in strengthening communities through resource sharing.
👥 Communities
How do I find communities to join?
Browse all communities from the main navigation, or use the search feature to find groups that match your interests. You can filter by location, topic, or activity level to find the perfect fit.
Do I need approval to join a community?
Some communities require approval from admins, while others allow instant joining. When you request to join, community admins will review your profile and either approve or provide feedback on your request.
Can I create my own community?
Absolutely! Click "Create New Community" and set up your group around any shared interest or local area. You'll become the admin and can invite neighbors, manage memberships, and moderate content.
How many communities can I join?
There's no limit! However, we recommend starting with 2-3 communities that really match your interests. This allows you to be more active and build stronger connections within each group.
📦 Sharing Resources
What's the difference between "Available" and "Need" posts?
"Available" posts are for items you want to share, give away, or lend to community members. "Need" posts are requests for items or services you're looking for. Both help create a circular economy within your community!
How do post states work?
Posts start as "upcoming" (draft), move to "available" or "need" when published, then to "taken" when claimed. You can "repost" items if they become available again, or "archive" them when no longer relevant.
Can I share posts across multiple communities?
Yes! When creating a post, you can select multiple communities to share it with. This increases visibility and helps you reach more potential recipients or providers.
What types of items can I share?
Almost anything! Tools, books, furniture, electronics, clothing, plants, skills, services, and more. Just make sure items are safe, legal, and in good condition. No commercial selling - this is about community sharing!
🎉 Events
How do I RSVP to events?
Click on any event to see details, then use the RSVP button to show your interest. Some events require approval from organizers, while others allow instant confirmation based on available capacity.
Can I create recurring events?
Yes! When creating an event, you can set it to repeat weekly or monthly. This is perfect for regular meetups like book clubs, skill-sharing sessions, or community gardening days.
What if an event gets cancelled?
Event organizers can update or cancel events, and all RSVPed participants will be notified automatically. We recommend checking event details before heading out, especially for weather-dependent activities.
💬 Communication
How do direct messages work?
You can send private messages to any community member you share a community with. Messages are real-time and perfect for coordinating pickups, asking questions, or building friendships.
What's the community wall for?
The community wall is like a bulletin board for each community. Share announcements, ask questions, start discussions, or just say hello to your neighbors. It's a great way to build community spirit!
Can I comment on posts and events?
Yes! Comments help facilitate coordination and build connections. You can ask questions about items, offer alternatives, or just show appreciation for someone's generosity.
🛡️ Safety & Support
How do I report inappropriate content?
Use the report button on any post, comment, or event that violates community guidelines. Reports go to community admins who will review and take appropriate action to maintain a safe, welcoming environment.
What are the community guidelines?
Be respectful, honest, and helpful. No commercial selling, spam, or inappropriate content. Focus on building genuine community connections through sharing and mutual support. Each community may have additional specific guidelines.
How do I get help if I'm having issues?
Contact community admins for community-specific issues, or reach out to our support team for technical problems. We're here to help make your SharedIsBetter experience positive and productive!
Is my personal information safe?
We take privacy seriously. Your personal information is only visible to community members you choose to share with. We never sell your data, and you control what information appears in your profile.
Ready to Get Started?
Join thousands of neighbors who are already building stronger communities through sharing. Your next great connection is just a click away!